In stumbling across my action shot that I sent in to ThinkGeek after getting my new-in-box Dreamcast (my third system, it was my favorite console of that generation), I remembered that I was going to post a public thank you to their impeccable customer service division, and never got around to it. So I’m doing it now.
The reason I had to deal with CS at all is because some of the Dreamcasts had that not-so-fresh feeling, you know? And instead of being douches (wordplay!) about it, they were exemplary in how they handled everything. After a bit of an outcry on the Internets, they offered to replace them, no questions asked, and I was among the few who needed new systems sent out. It came before I even had a chance to put my laptop on standby, and they were awesome throughout the experience, in constant communication through Twitter DMs and emails, and even offered me a gift certificate to the site.
So in a nutshell, ThinkGeek deserves crazy respect, in this day and age of absolute garbage CS, with people rushing to get rid of you so they can post their numbers. Thanks, ThinkGeek. You rock.
And here’s the awesome shot of me with Declan, enjoying the sheer glory of the most underrated home console ever.